Reliability

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Our Process

A process designed
for excellence

Exterior work can be a long, arduous endeavor, but it doesn’t have to be. We’ve outlined our process with steps that make life easier for you during the project. Quality of design, honesty and professionalism flow through each step, and we’re only a phone call away should any questions or concerns arise.

The Process For Our Construction Projects

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The Process For Our Maintenance Work

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Construction Process

  • To begin, we'll meet at your property to map the project out. You tell us how you would like your outdoor space to look and function, we take notes. Once we have your wish list down, we'll go over the specifics of your site, outlining the challenges and opportunities. Then, we’ll start developing a concept plan.

  • When the concept plan is ready, we'll sit down together and go over the key features of your project. This is where we need your feedback - the more notes you give us, the closer we'll get to producing the exact outdoor space you imagine.

  • We meet again; this time, to review the final landscape plan and construction cost details. If your project requires multiple steps to complete, we will review construction timelines and establish project phasing.

  • Once you have approved the construction contract, we start preparing for installation. This includes securing necessary permits and compiling source materials.

  • It's time to build! Aside from producing a beautiful outdoor space, our main priority during construction is to minimize disruption of your daily routine. Our crews will keep the job site clean and tidy, ensuring a professional and safe environment for you and your family. Throughout the installation, you'll be kept up-to-date on our progress and the upcoming stages of work.

  • Once construction is complete and your property has been given a thorough cleaning, we perform a final walkthrough of the site together, ensuring that all details are exactly as you pictured them. Then, we will go over how best to care for the new landscape. If you're looking for long-term lawn care, we'll be happy to refer you to our maintenance department.

  • Maintenance Process

    DLC’s professionally trained maintenance team will ensure that your lawn upkeep is an absolute breeze. Call us for a maintenance assessment and our admins will hand your case off to our division director, who will analyze your property to prepare a quote. You’ll receive our quote within 24-48 hours of your initial call.

    Moving forward, we’ll place your property on our lawn or garden maintenance route depending on your requested weekly, bi-weekly or monthly service. Our staff will arrive briefed with your special requests if any. As with our construction process, the DLC maintenance team prioritizes quality as well as punctuality - we’ll arrive right on time for every scheduled visit, with a 1 day rainout delay.

    If you have any questions or comments along the way, our in-office customer service team will be ready to respond weekdays from 8:00 a.m. - 5:00 p.m..